[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.gbob.cz\/jak-na-zakaznickou-podporu\/#Article","mainEntityOfPage":"https:\/\/www.gbob.cz\/jak-na-zakaznickou-podporu\/","headline":"Jak na z\u00e1kaznickou podporu","name":"Jak na z\u00e1kaznickou podporu","description":"Bu\u010fte splachovac\u00ed Se v\u0161emi z\u00e1kazn\u00edky a klienty, i t\u011bmi hodn\u011b, hodn\u011b na\u0161tvan\u00fdmi, jednejte v klidu a slu\u0161n\u011b. R\u010den\u00ed, \u017ee na…","datePublished":"2025-03-07","dateModified":"2023-04-29","author":{"@type":"Person","@id":"https:\/\/www.gbob.cz\/author\/#Person","name":"","url":"https:\/\/www.gbob.cz\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/86b519ae28c05e7834416117bec12e679aa78b8940db1f26d4a52ad5648f8c3a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/86b519ae28c05e7834416117bec12e679aa78b8940db1f26d4a52ad5648f8c3a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"gbob.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.gbob.cz\/wp-content\/uploads\/img_a315752_w2195_t1526630712.png","url":"https:\/\/www.gbob.cz\/wp-content\/uploads\/img_a315752_w2195_t1526630712.png","height":0,"width":0},"url":"https:\/\/www.gbob.cz\/jak-na-zakaznickou-podporu\/","wordCount":487,"articleBody":"Bu\u010fte splachovac\u00edSe v\u0161emi z\u00e1kazn\u00edky a klienty, i t\u011bmi hodn\u011b, hodn\u011b na\u0161tvan\u00fdmi, jednejte v klidu a slu\u0161n\u011b. R\u010den\u00ed, \u017ee na hrub\u00fd pytel pat\u0159\u00ed hrub\u00e1 z\u00e1plata, tady rozhodn\u011b neplat\u00ed. I st\u011b\u017eovatel, \u201evyto\u010den\u00fd\u201c do nejvy\u0161\u0161\u00edch ot\u00e1\u010dek, naopak ocen\u00ed va\u0161i snahu \u0159e\u0161it dan\u00fd probl\u00e9m a m\u016f\u017ee se z n\u011bj st\u00e1t v\u011brn\u00fd z\u00e1kazn\u00edk.Jednejte efektivn\u011b a rychleOdpov\u00eddejte v co nejkrat\u0161\u00edm \u010dasov\u00e9m intervalu a neprodlen\u011b tak\u00e9 pracujte na \u0159e\u0161en\u00ed probl\u00e9mu. Myslete na to, \u017ee a\u0165 u\u017e jde o reklamaci, dotaz nebo st\u00ed\u017enost, proces jeho zpracov\u00e1n\u00ed by nem\u011bl nespokojence je\u0161t\u011b v\u00edc rozzlobit \u2013 a nic nen\u00ed v tomto ohledu tak \u201e\u00fa\u010dinn\u00e9\u201c, jako nutnost vypl\u0148ov\u00e1n\u00ed p\u0159edlouh\u00fdch formul\u00e1\u0159\u016f (\u010di v\u00fd\u017eivn\u00fd \u201erozhovor\u201c s automatem) a n\u00e1sledn\u00e9 ozn\u00e1men\u00ed, \u017ee dan\u00fd probl\u00e9m bude p\u0159ed\u00e1n kompetentn\u00ed osob\u011b do p\u011bti pracovn\u00edch dn\u016f.Zaj\u00edmejte seBu\u010fte sv\u00fdm z\u00e1kazn\u00edk\u016fm k dispozici nejen na emailu a telefonu, ale zva\u017ete i vyu\u017eit\u00ed soci\u00e1ln\u00edch s\u00edt\u00ed a diskus\u00ed. Za ka\u017ed\u00fd n\u00e1zor \u010di p\u0159ipom\u00ednku pod\u011bkujte. Uv\u011bdomte si, \u017ee v\u00edce ne\u017e polovina z\u00e1kazn\u00edk\u016f odch\u00e1z\u00ed ke konkurenci ve chv\u00edli, kdy za\u010dne m\u00edt pocit, \u017ee se o n\u011b nezaj\u00edm\u00e1te. A naopak vrac\u00ed se tam, kde to znaj\u00ed a maj\u00ed dobr\u00e9 zku\u0161enosti. T\u0159eba pr\u00e1v\u011b s \u0159e\u0161en\u00edm p\u0159\u00edpadn\u00fdch probl\u00e9m\u016f.Bu\u010fte empati\u010dt\u00edP\u0159i jedn\u00e1n\u00ed z\u016fsta\u0148te lid\u0161t\u00ed a pokud je to jen trochu mo\u017en\u00e9, nelp\u011bte za ka\u017edou cenu na pravidlech. Ka\u017ed\u00fd z\u00e1kazn\u00edk ocen\u00ed, kdy\u017e budete postupovat sp\u00ed\u0161 podle zdrav\u00e9ho selsk\u00e9ho rozumu a jednat s n\u00edm za v\u0161ech okolnost\u00ed up\u0159\u00edmn\u011b a lidsky. Pokud skute\u010dn\u011b na va\u0161\u00ed stran\u011b nastala chyba, nebojte se ji p\u0159iznat, omluvit se a nab\u00eddnout jej\u00ed \u0159e\u0161en\u00ed.Pl\u0148te slibyDbejte na to, aby se va\u0161e firma nestala nechvaln\u011b zn\u00e1mou \u201eslibotechnou\u201c. Co jednou sl\u00edb\u00edte, to mus\u00edte tak\u00e9 splnit, a\u0165 u\u017e jde o term\u00edn dod\u00e1n\u00ed nebo proveden\u00ed slu\u017eby. Pokud stoj\u00ed okolnosti proti v\u00e1m, neprodlen\u011b o tom z\u00e1kazn\u00edka informujte, vysv\u011btlete mu v\u011bcn\u011b, v \u010dem je \u201ezakopan\u00fd pes\u201c a navrhn\u011bte n\u00e1hradn\u00ed \u0159e\u0161en\u00ed, p\u0159\u00edpadn\u011b kompenzaci.Vystavte sv\u00e9 kontaktyM\u00edsto toho, aby se z\u00e1lo\u017eka s mo\u017enostmi, jak v\u00e1s z\u00e1kazn\u00edk m\u016f\u017ee kontaktovat, kr\u010dila v doln\u00edm rohu va\u0161\u00ed str\u00e1nky, um\u00edst\u011bte email a telefonn\u00ed \u010d\u00edslo na dob\u0159e viditeln\u00e9 m\u00edsto va\u0161eho webu. D\u011bl\u00e1 to dojem ur\u010dit\u00e9 d\u016fv\u011bryhodnosti \u2013 nem\u00e1te p\u0159ece d\u016fvod sv\u00e9 kontakty n\u011bkam schov\u00e1vat, a tak\u00e9 to \u0161et\u0159\u00ed \u010das.                                                                                                                                                                                                                                                                                                                                                                                                "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jak na z\u00e1kaznickou podporu","item":"https:\/\/www.gbob.cz\/jak-na-zakaznickou-podporu\/#breadcrumbitem"}]}]